REFUND POLICY
General Product Purchases.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
To return your product, you should mail your product to: 90 Godfrey Nixon Way, Unit 5, George Town, Grand Cayman, Cayman Islands KY1-1010
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Return Policy for Shipped Products
DRIFT Enterprise Limited “DRIFT UAV”, offers the following return policy for your Robolink-branded products (the “Product”).
If the Product you receive has any defects in materials or workmanship, please refer to our Warranty Policy.
14 Day Return Policy
For fourteen (14) days after date or order shipment by DRIFT UAV, we will refund the purchase price of the product.
To arrange a return, please submit your refund request through our online store.
DRIFT UAV will provide a return label; however, you assume all risk of loss or damage of Product while in transit.
Shipping costs, duties and taxes are not part of the original purchase price and will not be refunded in any case.
If the product is returned unused, in new condition and in the original packaging, including any accessories, manuals, documentation and registration that is shipped with the Product, we will exchange the product or provide a full refund for the item.
If the product is opened, used and repackaged for return during the 30-day period from date of shipment, then you are responsible for paying the cost to ship it back to DRIFT UAV and the shipping charges will be deducted from the refund.
If the product is returned to us beyond the 30-day return period or if the product becomes damaged or lost during transit, DRIFT UAV retains the right to refuse the refund.
The customer must receive approval from DRIFT UAV before being able to move forward with the return process.